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Frequently Asked Questions

This page is your go-to resource for answers to our most frequently asked questions. Here, you'll find helpful information to guide you through common inquiries and enhance your experience with us.

"Sustainability is not just a choice, it’s a commitment. Our essential products nurture the planet, bringing nature’s purity into your life while preserving it for generations to come"

Have Questions About Our Products? We’re Here to Help

Product Related Questions

If you have any inquiries regarding our products, ingredients, or how to use them, our team is happy to assist you. We’re committed to providing you with all the information you need to make informed choices, ensuring that every product you choose aligns perfectly with your needs and values. Feel free to reach out anytime.

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Why are Zelyth products priced higher than other brands?

At Zelyth, we prioritize quality, sustainability, and ethical sourcing, which is reflected in the pricing of our products. Our essential oils and wellness products are crafted from 100% natural, high-quality ingredients, ensuring purity and potency. Unlike many other brands, we do not use synthetic fragrances or fillers, making our products truly effective and long-lasting. Additionally, we work exclusively with reputable suppliers who share our commitment to ethical practices, including fair labor standards and eco-friendly operations. The higher price also supports our dedication to sustainability, including recyclable packaging and supporting fair trade initiatives. When you purchase from Zelyth, you’re investing in a brand that values both your well-being and the planet, providing a premium product that is as good for the Earth as it is for you.

Are Zelyth products safe for children and pets?

Zelyth products are crafted with natural, high-quality ingredients, making them safe for use in homes with children and pets when used appropriately. However, it’s important to note that while our products are non-toxic and free from harmful chemicals, they are designed primarily for adult use. We recommend keeping essential oils and aromatherapy products out of reach of children and pets to prevent accidental ingestion or direct skin contact. For pets, we advise using products in well-ventilated areas, and for direct contact with skin or ingestion, consult with a veterinarian immediately. As always, we encourage mindful use to ensure a safe and calming experience for both you and your loved ones.

Can Zelyth Essential Oils be used internally?

Zelyth Essential Oils are specifically designed for external use only. While they offer a wide range of benefits for aromatherapy, skincare, and overall well-being, they are not formulated for internal consumption. Essential oils are highly concentrated, and ingesting them without proper guidance can be harmful. We always recommend using our oils in diffusers, for massage, or in your skincare routine. If you're considering internal use of essential oils, please consult with a healthcare professional to ensure safety.

What is the expiration date on Zelyth products?

Zelyth products, including our essential oils and personal care items, have a shelf life of approximately 12 to 24 months from the date of purchase, depending on the specific product. While essential oils tend to last longer if stored properly in a cool, dry place, we always recommend checking the packaging for the best-before date. To ensure the longevity and quality of the oils, keep them away from direct sunlight and heat sources. For personal care items, follow any usage guidelines provided on the label to get the most out of your purchase.

What are the dilution rates for Zelyth Essential Oils?

Zelyth Essential Oils are highly concentrated and should be diluted before use on the skin or in a diffuser. For topical application, we recommend diluting essential oils at a ratio of 1-3% in a carrier oil (for adults). This translates to about 1-3 drops of essential oil per teaspoon (5ml) of carrier oil. For children, elderly, or those with sensitive skin, a more diluted concentration of 0.5-1% is advisable. When diffusing, a few drops of essential oil (3-5 drops) are sufficient for a relaxing and aromatic experience in most standard-sized rooms. Always perform a patch test before using any oil on your skin to ensure compatibility.

Can I use Zelyth products daily or multiple times a day?

Yes, you can use Zelyth products daily or multiple times a day, depending on your needs and preferences. Whether it's our essential oils, hair serums, or candles, these products are designed to enhance your daily self-care routine. For essential oils, you can enjoy their benefits through aromatherapy or topical application (when properly diluted). Our hair serums can be used daily to nourish and protect your hair, while our candles are perfect for setting a soothing atmosphere at any time of day. Always listen to your body and adjust usage based on how you feel. If you’re new to any product, we recommend starting with a smaller, less frequent application to ensure comfort.

Can I use Zelyth products during pregnancy?

While Zelyth products are crafted from natural, high-quality ingredients, it’s important to exercise caution during pregnancy. Certain essential oils and fragrances may not be suitable for expectant mothers due to their potency. For essential oils, we recommend consulting with a healthcare provider before use to ensure safety for both you and your baby. Our hair serums and candles are generally safe, but it's always wise to check individual ingredients for any potential sensitivities. Your health and well-being are our priority, so we encourage you to make informed decisions and seek professional advice if you’re unsure.

Where can I find the ingredients for Zelyth products?

At Zelyth, we believe in complete transparency. The ingredients for all our products are listed on the product pages on our website. For your convenience, each item includes a detailed list of its natural and vegan ingredients. If you require further information or have any specific questions, please don’t hesitate to reach out to our customer service team, and we’ll be happy to assist you. We are committed to ensuring you have all the information needed to make informed choices about the products you use.

What is the ideal water temperature for using essential oils?

When using essential oils in a diffuser or during other applications, it’s important to avoid hot water temperatures. The ideal water temperature for diffusing essential oils is lukewarm or room temperature. Hot water can cause the oils to evaporate too quickly, reducing their effectiveness and aroma. For other uses like baths or topical applications, always mix essential oils with a carrier oil or appropriate base to ensure proper dilution and avoid skin irritation. Always check the specific product’s guidelines for best practices.

  • Cruelty-free Products

    At Zelyth, we are committed to cruelty-free practices. Our products are not tested on animals, and we do not support child labor. We prioritize fair trade and ethical sourcing, so you can indulge in self-care while supporting a compassionate and sustainable future.

  • Fair Pricing

    We believe in fair pricing that reflects quality and ethics. Our transparent approach ensures exceptional value while supporting sustainable practices. A minimum order of €9 promotes ecological responsibility, making every purchase a conscious choice.

  • Eco-friendly & Sustainable

    Zelyth is dedicated to eco-friendly and sustainable practices. Our products use natural ingredients and recyclable materials to minimize impact on the planet. By choosing our offerings, you enjoy quality while supporting a healthier environment for future generations.

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Your Trust, Our Quality

Quality Related Questions

Explore everything you need to know about the exceptional quality of Zelyth products. From carefully sourced ingredients to meticulous production processes, we uphold the highest standards to bring you the finest in aromatherapy, wellness, and home care. Discover how our commitment to purity, sustainability, and craftsmanship ensures every product meets your expectations for excellence.

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Are Zelyth products vegan?

Absolutely. All our products are crafted without any animal-derived ingredients or by-products. Rooted in our ethical commitment to sustainability, we ensure every item aligns with vegan values, supporting a cruelty-free and compassionate approach to wellness.

Are Zelyth products natural?

Yes, our range is carefully formulated with pure, natural ingredients. Upholding our ethics, we avoid artificial additives and prioritize sustainable practices, ensuring products that nurture you and respect the planet.

Are Zelyth products tested on animals?

Zelyth is proudly cruelty-free and firmly opposes animal testing. We ensure that none of our products are tested on animals at any stage of production. While it is impossible to guarantee that every basic ingredient has never been tested historically, we work exclusively with ethical suppliers who share our commitment to producing cruelty-free products. With Zelyth, you can enjoy exceptional quality while supporting a compassionate, animal-friendly philosophy.

Are there synthetics or fillers in the essential oils?

Without a doubt. We are dedicated to 100% natural, filler-free oils, sourced responsibly to guarantee unmatched quality. Our transparency reflects our deep commitment to sustainability and purity.

Can I get an allergy report for certain products?

While Zelyth products are crafted with natural, vegan ingredients and without common allergens, individual sensitivities can vary. For detailed information, consult the product’s ingredient list, available on our website or packaging. If you require additional specifics about allergens, feel free to contact our support team, and we’ll assist with your concerns. Transparency is at the heart of what we do, ensuring your safety and confidence in every purchase.

  • Our ethics

    At Zelyth, we prioritize sustainability, fairness, and mindfulness. Our eco-friendly, cruelty-free, and ethically sourced products promote wellness while supporting fair trade practices. We respect the environment and communities involved in their creation, ensuring a positive impact on the world around us.

    Read about our ethics  
  • Our team

    Discover the passionate individuals behind Zelyth, dedicated to bringing you the best in holistic wellness. Our team crafts luxurious, affordable products that promote balance and serenity, reflecting our mission to enhance your well-being through mindful living.

    Meet our team 
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From our hands to yours, with care

Delivery & Care Related Questions

Our Delivery & Care section covers all you need to know about shipping, packaging, and handling your orders. We take pride in ensuring timely deliveries while using eco-conscious packaging that reflects our dedication to sustainability. Whether it’s understanding delivery times or our careful approach to product care, this section provides answers for a seamless shopping experience.

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Where is Zelyth located, and from which country do you ship?

Zelyth is proudly based in Belgium, but our products are shipped from our fulfillment center in Slovakia. This ensures timely and efficient delivery across a wide range of destinations while maintaining our commitment to sustainability and quality.

What are the shipping costs?

Shipping costs are calculated based on your location and the size of your order. At checkout, you’ll see the exact shipping fee before finalizing your purchase. We work to ensure shipping is as efficient and affordable as possible while maintaining the quality and care you expect from Zelyth.

What countries does Zelyth ship to?

We currently offer international shipping to many countries throughout Europe. To find out if we deliver to your location, simply check the options at checkout or contact our customer care team for clarification.

How long does shipping take?

Shipping times vary based on your location. For EU countries, delivery typically takes 1-4 business days, while for the UK, it ranges between 2-5 business days. Please note that weekends and public holidays in Belgium or the destination country may slightly extend these timelines. We work diligently to process and ship orders promptly, ensuring they arrive as quickly as possible. Rest assured, all packages are tracked to provide you with updates every step of the way.

Can I pick up my order in person?

At this time, we do not offer in-person pickup options. By centralizing our shipping processes through our fulfillment center, we can maintain efficient service and quality assurance for every order.

What is Zelyth's return policy?

Due to the natural and sensitive nature of our products, Zelyth does not accept returns. This approach minimizes waste and aligns with our commitment to sustainability. Wrongly packed orders, damaged goods, and diffusers are excluded from this policy. If an item arrives damaged, please notify us within 12-24 hours so we can assist you promptly.

What should I do if my product is damaged upon arrival?

If your product arrives damaged, please inform us within 12-24 hours of delivery. Provide clear photos and a description of the damage when reaching out to our customer care team. We’ll prioritize your concern and work quickly to resolve the issue with care and understanding.

Can I cancel or modify my order?

If you wish to cancel or change your order, please contact us within 6-12 hours of placing it. However, as orders are processed and pushed to fulfillment almost immediately, we cannot guarantee the requested changes or cancellation. Our team will do their best to accommodate your needs promptly.

  • Delivery

    Find details on shipping fees, eligible countries, and delivery times for a smooth shopping experience.

    Read more 
  • Returns

    Understand our return policy, exclusions, and steps to address damaged or incorrect items with care.

    Read more 
  • Contact us

    Reach out to our Customer Care team for any questions, assistance, or feedback. We're here to help you.

    Contact us 
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