We do not accept returns for our products due to the natural and delicate nature of the items we offer. However, if you receive damaged goods or an incorrect order, we are committed to resolving the issue swiftly. Please notify us within 12-24 hours of receiving your order, and we will ensure that any problems are addressed. For further assistance, our customer care team is always here to help.

We do not cover shipping costs for returns, as we believe in transparency and fair pricing. Our aim is to keep our products affordable while supporting sustainable practices. Should you need to return an item due to a mistake or damage on our part, we will do everything we can to resolve the issue and guide you through the process with care.

Coupon codes are non-refundable and cannot be credited back to your account. However, if you used a gift card or store credit for your order, the value will be returned to the same card or account upon the approval of your return. This ensures your balance remains intact for future purchases.

Return processing time depends on the shipping method chosen. For faster processing, we recommend selecting premium shipping with online tracking. Once your return arrives at our warehouse, we aim to process it within 1-3 business days for EU orders or 2-4 business days for UK orders.

Once your return is processed, refunds are typically issued the same day. However, please note that it may take up to 1-3 business days to reflect in your account, depending on your bank. Refunds will be issued to the same payment method used for the original purchase, and we cannot process refunds to a different account.

To start the return process, please first contact our Customer Care team. Ensure that all items are securely packed, and use the original packaging if possible. Customer Care will provide you with the necessary instructions and details on where to send the return.

We do not offer exchanges at this time. This decision is rooted in our commitment to sustainability, as exchanging products involves additional shipping and packaging, which impacts our carbon footprint. We encourage you to carefully review your order before purchase. If you do need to return an item, our return process is available for you to request a refund.